kaptenjituPrivacy Policy

This page describes what we collect when you use kaptenjitu and how we keep that data protected. We operate an online entertainment platform available where local law permits, serving users across supported jurisdictions. Our privacy practices reflect our commitment to transparency and security.

We collect personal data only to verify your identity, process your payments, and deliver our service. We do not sell your data to third parties. We encrypt all communication between your phone and our servers, hash your passwords, and delete sensitive documents after verification. This policy explains our data handling practices in detail.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What data we collect on kaptenjitu

We collect your email address when you create an account. We use this to verify your identity, send account notifications, and help you reset your password. We also collect your phone number if you opt into two-factor authentication (2FA) via SMS.

During KYC verification, we collect a government-issued ID (KTP, passport, or driver's license) and proof of address. We use these documents to verify your identity and comply with anti-money-laundering regulations. We encrypt these documents at rest and delete them after verification, unless local law requires retention.

We collect payment information when you deposit or withdraw. This includes your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), the amount, and the timestamp. We do not store your banking credentials—the payment processor handles all authentication. We retain payment records for accounting and compliance purposes.

We collect game data: your bets, game outcomes, and account balance changes. We log every transaction so you can review your history at any time. We also collect technical data: your IP address, device type, browser version, and connection speed. We use this to detect fraud, prevent abuse, and improve our platform's performance.

How we use your data on kaptenjitu

We use your email and phone number to communicate with you about your account. We send login alerts, withdrawal confirmations, and support responses. We may also notify you about platform updates or maintenance windows. You can adjust notification frequency in your account settings.

We use your KYC documents to verify your identity and comply with local regulations. We do not use this data for marketing or profiling. We use your payment information to process deposits and withdrawals, reconcile your account balance, and detect fraudulent transactions.

We use your game data to settle bets, calculate your account balance, and provide you with a transparent transaction history. We use technical data to monitor platform performance, detect security threats, and prevent abuse. We may use aggregated, anonymized data to improve our games and services—for example, analyzing which payment methods are most popular across Jakarta, Surabaya, Bandung, and Medan.

Encryption
We use TLS 1.3 to encrypt all data in transit between your phone and our servers. This prevents third parties from intercepting your login credentials or payment details.
Hashing
We use bcrypt to hash your password. We never store your password in plain text, and we cannot retrieve it even if we wanted to.
2FA
Two-factor authentication adds a second layer of security. We send a one-time code via email or SMS to confirm sensitive actions like password reset or withdrawal requests.

Third-party processors and data sharing

We use third-party payment processors to handle deposits and withdrawals. These processors receive your payment method and transaction amount, but we do not share your email, ID, or game history with them. Payment processors are bound by their own privacy policies and data protection agreements.

We use third-party hosting providers to store our servers and databases. Our servers may sit outside your jurisdiction—for example, in Singapore or Malaysia. These providers are bound by data protection agreements and are not permitted to access your data for their own purposes.

We do not sell your data to third parties. We do not share your personal information with advertisers, data brokers, or marketing firms. We may share aggregated, anonymized data with analytics partners to understand platform usage trends, but this data cannot identify you individually.

We may disclose your data if required by law—for example, if a court orders us to provide information for a legal investigation. We will notify you of such requests unless we are legally prohibited from doing so.

Your rights and data retention on kaptenjitu

You have the right to access your personal data. You can view your account information, game history, and transaction log in your kaptenjitu dashboard at any time. You have the right to request a copy of all data we hold about you. Contact our support team via email or in-app chat to request a data export.

You have the right to correct inaccurate data. If your email, phone number, or payment method is incorrect, you can update it in your account settings. You have the right to request deletion of your data, subject to legal and regulatory requirements. We may retain some data for accounting, compliance, or fraud prevention purposes even after you request deletion.

We retain your KYC documents for as long as your account is active, plus a retention period required by local law. We retain payment records for accounting and tax purposes. We retain game history and transaction logs for as long as your account is active. If you close your account, we delete personal data after a retention period, unless we are required by law to keep it longer.

We retain technical data (IP address, device type, browser version) for security and fraud prevention purposes. We may retain this data for up to 12 months. We use this data to detect patterns of abuse and protect other users on kaptenjitu.

Cookies and tracking on kaptenjitu

We use cookies to keep you logged in and to remember your preferences. These are session cookies that expire when you close your browser, or persistent cookies that remain for up to 12 months. We do not use cookies for tracking or profiling.

We do not use third-party tracking pixels or analytics cookies that follow you across the web. We use first-party analytics to understand how users interact with our platform—for example, which games are most popular or which payment methods are most used. This data is aggregated and anonymized.

Our privacy commitments

  • We encrypt all data in transit using TLS 1.3 and hash passwords using bcrypt
  • We do not sell your data to third parties or use it for marketing
  • We delete KYC documents after verification unless local law requires retention
  • You can access, correct, or request deletion of your personal data at any time
  • We comply with data protection laws in all jurisdictions where we operate

Contact and policy updates

If you have questions about our privacy practices, contact our support team via in-app chat or email. We maintain English-language support and can assist with data access requests, privacy concerns, or account questions. Our team is available to help users across Jakarta, Surabaya, Bandung, Medan, and all supported regions.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of kaptenjitu after such changes constitutes your acceptance of the updated policy.

We are committed to protecting your privacy and operating kaptenjitu with transparency and integrity. Your data is secure, your transactions are logged, and your rights are respected.

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